"An executive at Google said it was not aware of the alleged activity, adding there was an "urgent need for reform".
The comments follow a Washington Post report based on leaks from Edward Snowden claiming that the NSA hacked links connecting data centres operated by Google and Yahoo.
The NSA's director said it had not had access to the companies' computers.
Gen Keith Alexander told Bloomberg TV: "We are not authorised to go into a US company's servers and take data.""
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